Is my handset compatible?

Compatibility issues are only applicable to Global Premium, Passport and Passport Plus services.

If the call back does not occur, or if you hear a message saying the call cannot be completed, your handset may not be fully compatible. To resolve this problem, all you need to do is enter the number you wish to call prefixed with *126* followed by country code, area code (without the leading 0), phone number and #.

Example 1: if you wish to call 03 9010 0225 in Australia, you would dial *126*61390100225#
Example 2: if you wish to call 0207-943-2772 in the UK, you would dial *126*442079432772#
Example 3: if you wish to call 213-337-5555 in the US, you would dial *126*12133375555#

Handsets which may not be compatible are listed below

Handset Compatibility
Blackberry 8830 (World Edition) Calling works with *126*
Blackberry 9500 (Storm) Calling works with *126*
Krome iQ200 Does not work
LG TU575 Calling works with *126*
Motorola C115 Does not work
Motorola C118 Calling works with *126*
Motorola C139 Calling works with *126*
PDA's with Windows Mobile 2003 - v4.21.1088 Calling works with *126*

If you have difficulty using the service in your handset, please contact Customer service

If you are planning to use your Global Premium, Passport, Passport Plus, Global Travel or Home & Roam Service with an iPhone or Blackberry handset please follow the instructions provided below.

iPhone
  1. Tap 'Settings'
  2. Tap 'Phone'
  3. Tap 'SIM Applications'
  4. Tap 'Callback'
  5. Tap 'Callback mode'
  6. Tap 'Callback 4'

If you have followed the above instructions and cannot make outgoing calls please tap 'Callback 5' (instead of Callback 4).


Blackerry 9500 (Storm)
  1. Menu
  2. Tap 'Setup'
  3. Tap 'Services'
  4. Tap 'Callback'
  5. Tap 'Callback mode'
  6. Tap 'Callback 5'

If you have followed the above instructions and cannot make outgoing calls please dial *126*#


Blackberry World Edition

You always need to dial *126*#